About Course
The program aims to:
– Provide a thorough understanding of customer service principles and best practices.
– Equip participants with skills to manage and lead customer service teams effectively.
– Enhance the ability to handle customer inquiries, complaints, and feedback professionally.
– Develop strategies to improve customer satisfaction and loyalty.
– Teach methods for evaluating and improving customer service performance.
Course Content
Introduction to Customer Service Management
– Definition and importance of customer service.
– Key functions and responsibilities in customer service management.
Customer Service Strategies
Managing Customer Interactions
Building Customer Relationships
Team Management
Customer Service Technology
Measuring and Improving Service Quality
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